Contract and payment

Paying the rent for your storage unit

• How do I pay?

  Shurgard offers two convenient ways to pay:

  • Autopay: sign up to AutoPay and we will take care of the rest. We will automatically collect the payments for your monthly bills.
  • Pay at any Shurgard location in the UK: walk into any Shurgard facility and give the on-site manager your customer number and the location of the storage unit you rent. Then pay your bill using a credit or debit card.

  The first payment for renting a storage unit can only be paid in advance using debit or credit card.

• What payment methods does Shurgard accept?

  We accept debit (Visa Electron cards are in-store only) and credit cards (MasterCard and Visa). Unfortunately we are unable to accept American Express cards.

• Does Shurgard charge an administration fee?

  Yes, Shurgard charges a one-time administration fee of £20.

  You only need to pay this fee once. If you are a returning customer, you don’t have to pay the administration fee again.

• Are there any additional costs?
  • Lock
    You may need to buy a new, sealed lock for £14.90 if your own lock does not fit, to guarantee no one else can access your storage unit.
    Read more about the lock for your storage unit.
  • SHURProtect service fee
    Any SHURProtect fees to ensure the interests in your goods are well protected.
    How SHURProtect protects your belongings in storage.
• Do I pay VAT when renting a storage unit at Shurgard?

  Yes, the price for your storage unit is VAT inclusive.

Signing a contract with Shurgard

• What documents do I need to provide to rent a unit?
  • For individual renter: a valid photo ID (driving licence or passport).
  • For business renter: evidence of link with the company (i.e.: business card) and a valid photo ID.
• Do I have to pay a deposit when renting a storage unit at Shurgard?

  No, you do not have to pay a deposit when renting a storage unit at Shurgard.

• What is the minimum rental period at Shurgard?

  You can rent your storage unit for as short as one week. Just inform the manager at your Shurgard location about your planned move out date when you sign your contract.

  As soon as the contract is signed you can store your belongings at Shurgard.

• Is there a maximum period for renting a storage unit?

  No, there is no maximum rental period. You can rent a storage unit for as short or as long as it suits you.

  If you wish to move out of your storage unit, just make sure to give us notice at least 15 days prior to the monthly anniversary date of the storage agreement.

• What rights and obligations do I have when I rent a unit?

  The rights and obligations of the lessee and renter are included in Shurgard’s General Terms & Conditions.

Cancelling a contract

• What is the notice period of my rental contract?

  Notice must be received by us at least 15 days prior to the monthly anniversary date of the storage agreement.

• Do I have to rent the unit for a full month? Or can I cancel in the interim?

  No, you don't have to rent the unit for a full month. It's totally up to you how long you want to rent the unit.

  We have a 15 days prior to the monthly anniversary date of the storage agreement days' notice period so if you want to rent for a shorter period, please let the manager at your Shurgard location know when you sign your contract.

• How do I cancel my contract?

  Notice must be given in writing – either by e-mail, post, or at your Shurgard location.

  The notice must contain your name, your unit number and the date of cancellation.

  You must ensure that your notice is received by us at least 15 days prior to the monthly anniversary date of the storage agreement.

• After cancelling my contract, how do I deliver the unit?

  Please make sure your unit is empty and swept clean. You also need to make sure that you have removed the lock.

  If this is not the case, Shurgard retains the right to extend your rental contract.

• I have cancelled my rental contract, but rent has been deducted from my bank account. What should I do?

  It may be the case that we have deducted the rent for the coming period before you submitted your notice of cancellation.

  No further action is required on your part; any excess charges will be deducted from the final bill or credited to you separately.

  If you have any further questions, please feel free to contact us.

Other questions about contracts and administration at Shurgard

• How do I notify Shurgard of a change of address?

  You can inform us of a change in address by contacting the Shurgard location where you rent your unit.

• Who do I contact if I have a question about my contract, payment or change of address?

  If you have any other questions about your contract, renting your storage unit, cancelling your contract or any other administrative questions, then please contact us. We will be more than happy to help!