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Self-Storage at Shurgard Kensington

Shurgard Kensington customer reviews

167-185 Freston Road London W10 6TH
Self-Storage at Shurgard Kensington
0208 968 0999
Office: closed now
Access: open until 23.00

CUSTOMER REVIEWS

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(4.8) based on 702 reviews
Date
Platform
Rating
Feedback
Google
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Ahmed, Ray and Rayhan were fantastic in helping us secure our storage room. They were extremely helpful throughout the process and explained all the details for us. Great location and great deal at this location!
Google
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Reon has been an absolute great help. Perfect in helping me with helping me and family picking a suitable unit size, insurance and additional bits and bobs. Thank you so much! Janaice
Google
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Reon was brilliant. Super helpful and charismatic
Google
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Excellent service, easy set up. Reon was very helpful and kind, thank you! Would recommend
Google
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Great service and kind, helpful personnel. I love this self storage and I highly recommend it to anyone who needs easy access and central London storage.
Google
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Great so far. To be continued 🙏
Google
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Great price great service by the guys too . . Well recommend!!
Google
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Great place clean and fantastic service

Rion on reception was great!
Google
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Google
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Very efficient!
Google
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Google
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We were treated really well when we went. Khaya had very good customer service. He showed us the different sizes and gave helpful answers to our questions. We will be happy to store or goods at Shurgard Kensington.
Google
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Google
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Very efficient and helpful!
Google
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Very professional. Special thanks to Reon for helping me :)
Google
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Reon was absolutely amazing when we arrived with a full van load and discovered there had been a problem with the unit we had prepaid to rent. He sorted everything immediately and with a smile. Top marks for service!
Google
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Friendly and explained the procedures well!
Google
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Excellent Service. Kind, polite, and helpful, Thank you Reon.
Google
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Google
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Great service from Reon
Google
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Fantastic service - goes above and beyond expectations. Both during move in and check out, the staff was extremely helpful, friendly, and went out of their way to assist me. Would love to give a special shout-out to Reon, who really helped and was fantastic - he made everything easy and was spectacular in the way he went out of his way to assist me. That being said, all staff encountered (Crystal, Zayd) were also amazing. Will definitely recommend this to friends and family.
Google
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I received very good service and I was happy with my choice.
Google
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Rein was very professional and I couldn’t have asked for better help! Thank you!
Google
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Greqt service by Reon
Google
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Friendly, Fast and easy all set up in 5mins..
Google
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Google
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Very helpful and looking out for the customer’s best interests, customer service is very quick and easy.
Google
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Great service, great prices, great storage. Crystal is a star!!
Google
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Really helpful staff,gave me information I needed and a good price
Google
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Amazing place very welcoming and very secure
Google
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Great team very friendly and knowledgeable
Google
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Google
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Hamdi was amazing and really helpful!!
Google
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Staff is very helpful (all of them) the lovely lady that helped me when I was there, her name is Hamdi. Thank you.
Google
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Was great service and dedication from Reon and Hamdi !
Google
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This is the best storage facility! Reon was incredibly cheerful and very patient with all my requests. He went above and beyond to make sure that I was completely happy with my unit. He made me feel so valued as a customer even after showing me 3 different size units to ensure I was totally satisfied with my selection. Both Reon and Crystal were smiling and in a good mood the entire time. I could tell that they made a really good team because Crystal happily managed all the other customers while Reon was being a complete legend updating my contract. Also easily accessible from the station. I highly recommend to everyone to use this Shurgard!
Google
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Crystal and Reon were great. Explained everything clearly and showed me round. Helped me pick the most appropriate storage unit for my needs. Great experience!
Google
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Thank you very much for the customer service they are amazing because I was struggling with my number forget always and they helped me with the update time this guy said amazing they take time to help you they are very very helpful I just want to say thank you very much
Google
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Reon was a massive help. I’ve never met a person so extraordinary and so helpful. He swiftly helped me with changing the locks on my locker and eased my stress around making an urgent logistics target. Much appreciated, five stars!
Google
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Great management here. It's super clean and the staff are really friendly
Google
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These guys are the most professional and mmm ost hospitable people in the storage business and be at ease that your goods are in safe hands, very very lovely people and the best service in the universe.
Google
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Brilliant girl great help highly recommended thank you crystal
Google
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For storage & securing your stuff and belongings considering location-wise accessibility, highly recommended. Likewise, the management Reon with staff are approachable, professional, helpful, friendly, and gives reliable &relevant information one needed to know upon handling the key and signing the agreement. Storage environment have wide dimension in terms of floor plan for manouvering trolleys within while loading stuff as well as very well kept clean, orderly and organize. Thank you and truly appreciate,
Google
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Great service from the management team here. They explained everything well and are very approachable. You have your own key and access which seems super easy as well
Google
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Crystal was extremely helpful in getting everything sorted!
Google
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Kapil is a 5 star employee! He was extremely helpful when I needed to correct my unit & reserved rate. Big recommendations!
Google
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Highly recommended! Great storage units, with good variety of sizes and good value for money, in clean and well-maintained facility. Easy Access - either drive through or loading bay. Good big lifts. Extremely helpful, professional, and friendly staff who go out of yheir way to assist customers. Set up and closure us easy, but the central billing system needs some attention.
Google
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Polite and efficient service from Crystal!
Google
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Great store!! Got everything sorted out so quickly, and very friendly service by Crystal!
Google
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I have been with Shurgard from years and I have never ever experienced such a polite and professional manager heads up for Kapil. He helped me with the unit transfer and set up my Shurgard app.
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Member of Federation of European Self Storage Associations Member of Self Storage Association UK Investor in People Silver EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets
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