CUSTOMER REVIEWS

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(4.9) based on 747 reviews
Date
Platform
Rating
Feedback
Google
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Benil was very helpful arranging storage for me and took on responsibility to deal personally with a flexible solution that hopefully will save e painf unnecessary weeks of payment if I need to extend. Thanks Benil!
Google
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Amazing thank you!
Google
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Ryan was very helpful and informative
Google
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Benil gave me amazing service! Will be back again :)
Google
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Smooth service thanks Ryan
Google
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Excellent service here by Benil the manager and also Ryan for showing us around. When you have customer service like this it makes the choice easier to take out a unit here. Thanks again
Google
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Excellent customer service, thank you Benil🙌🏼
Google
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Excrement service and human touch by both Benil and Ryan
Google
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Benil, Khalid, Ryan
Google
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We spoke with Jalexia today who helped us book a 65 foot unit after her expert advise to upgrade from our plans for a 55 foot as she correctly advised that the later may not have been enough. Following our interaction with Jalexia we are full of confidence with our term with Shurgard.
Google
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Google
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Google
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From first making a few weeks back to arranging a reservation and viewing and going ahead and moving in today, I gotta say that shurgard customer service seems to be really top notch. Everyone I've dealt with really knows the ins and outs of their job, answers all my questions and no one ever said "erm...I need to ask my manager". Furthermore, I've really liked the brotherly dudely staff I've spoken to, who seem genuine rather than over the top politeness that feels like speaking to a robot following a script. Mansoor from the contact center was fantastic and informative, really helped me with my decision, and giving great advice, and answering my initial questions. Tony was great from the contact centre was great at booking me in and answered all my further questions. Khalid and Ryan in the Bow office were great at showing me around and making me understand everything, I really appreciate the great service and support and look forward to seeing these faces in and out of using the storage!
Google
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Ryan was extremely helpful
Google
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My 2nd time using Shurgard. Benil is amazing she was the manager in my previous branch and now here at Bow I am so happy to see her here and the service she provides ,,,,😊
Google
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I just set up my storage unit over the phone, super easy, very well explained and great customer service. Shakz at Shurgard was extremely helpful and it took no time at all. Highly recommend!
Google
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Very nice and ryan bro . Helping person
Google
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I used that’s storage , amazing
Google
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Excellent customer service from Benil and Mark, units are fairly priced, clean and easily accessible. Now my storage place of choice!
Google
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Great service from Mark & Benil. Very helpful and patient, will defo use again.
Google
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Ryan has been great, swift service and smooth tour with house rules. Thank you making it easy Ryan!
Google
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Ryan gave me smooth and seamless service, thanks!
Google
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Ryan & Benil were so amazing and friendly and answered all our questions!!!
Google
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Great onboarding from Benil.
Google
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Benil is very helpful in giving instructions and setting up.
Google
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Google
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Big thanks to Ryan for setting me up. Smooth and straightforward
Google
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Ryan was excellent. Thank you
Google
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Top service by Ryan!
Fast and efficient, I wan in and out in less than 15 minutes.
Google
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Ryan was a big help!
Many thanks.
Google
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I want to extend my heartfelt thanks to Ryan and Khalid at SHURGARD for their exceptional assistance in helping me adjust my storage needs. Both Ryan and Khalid went above and beyond to ensure everything was arranged smoothly and efficiently. Their professionalism, attention to detail, and willingness to go the extra mile made the whole process incredibly easy and stress-free. I’m truly grateful for their support and highly recommend SHURGARD, thanks to the dedicated efforts of team members like Ryan and Khalid. Thank you once again!
Google
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Khalid gave a 10/10 induction and covered all the questions I had. Top class service and made me feel at ease so much so that I'm now 100% sure to go with Shurgard although I have done quotes with other companies. 100% recommend!
Google
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Lukas (apologies for spelling) could not have been more helpful. He went above and beyond the the call to help out a confused American with bad cel service with a last minute appointment. Especially just before closing on a Sunday afternoon.
Google
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Ryan was very nice. Clean and efficient place
Google
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5 star service from Ryan, made the storing process easy
Google
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Ryan at the Bow location was really helpful, gave clear and simple guidance on how to set up my storage unit after I had booked it and took the initiative of arranging an appointment with the front office for me. Really smoothed things over when I got to site.
Google
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Ryan was super friendly and very smiley, would recommend!
Google
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Great fast service from Ryan :)
Google
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I can't thank Khalid enough for his incredible help! He went above and beyond to assist me, saving me a 1-hour trip back home. His thoughtfulness and willingness to help truly made my day. Such kindness is rare, and I’m really grateful. Highly recommend Khalid for his outstanding service and generosity
Google
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Amazing seamless experience. Thanks so much Benil
Google
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Great service from Ryan. Quick and easy same day appointment sorted. Thanks mate
Google
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Benil and Ryan were super helpful! Explained everything well to us
Google
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Ryan. Professional attitude. Helpful . Thanks
Google
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Benil and Ryan service has always been exemplary. They run the Shurgard Bow branch like a well oiled machine. Always on hand to support with any questions or any other storage users that lack common sense. Hope upper management gives them the credit they deserve.
Google
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Really friendly service, Khalid helped me through every step of the process and I super appreciate it.
Google
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Benil gave really good service 5 star :) thank you
Google
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Sweet service by Ryan
Google
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Google
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Ryan was very nice and helpful he did an amazing job
Google
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Thank you Ryan for your patience over the phone he took time to help me sort out my payment.