CUSTOMER REVIEWS

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(4.7) based on 366 reviews
Date
Platform
Rating
Feedback
Google
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Thank you very, very much Chris for all your assistance and for always being available to find the best solutions for us. Excellent service!
Google
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I had the pleasure of being assisted by Chris today regarding some warehouse-related matters. He was extremely polite and eager to help, making the whole process smooth and stress-free. This wasn’t my first visit here, and once again, the service was absolutely top-notch. Thank you so much, Chris, for your help. Highly recommended!
Google
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Chris provided excellent customer service and was very helpful in choosing the correct size storage for myself. He very professional and friendly and made the process easy.
Google
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Google
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Chris, paul and scott always helpful. Great service
Google
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Very easy to set up and really helpful and friendly staff.
Google
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Chris has been ever so helpful and has excellent customer service nothing was too much for him went out of the way to answer all questions and help us . Thanks so much Chris and he definitely deserves a shout out
Google
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Great price on storage
Google
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We arrived at Shurestorage Surbiton as two lost souls, never used the storage before.
And then Paul stepped in, all info we needed + trip to see actual storage.
We signed contracts on the spot and next day when unloading was finished got thumbs up from same man, all in les than 24h.
Only thing l would like to suggest to the management- maybe consider weekly rent, then we can really say you are thinking about your costumers,
Google
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Absolutely brilliant service from Chris, went above and beyond to help us!
Google
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I was really happy with how helpful the staff were. The booking service was simple to use and the app made it so easy, from invoicing to entering the facility.

The Ewell location was easy to navigate and I would definitely use it again if the situation arose.
Google
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Great Storage, as a removal company owner I can say for sure that Shurgard is the best Self Storage. Great company and great staff.
Google
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I went to the Surbiton branch yesterday and returned today to complete the process to rent a storage unit.
On both occasions I was served by Chris and he was excellent being efficient, helpful and friendly.
I found everything straightforward and simple and I now have my stuff securely stored.
The charges are good value for money too.
Google
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Paul is really helpful and gives clear instruction of how to access the storage and set up everything. Nice experience.
Google
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I have been using the Surbiton Branch for 3 years now and the level of service I receive is always the greatest especially from Chris!! Who was always very patient, clear on every response, helpful and friendly and a problem solver with the best solutions! He gave me the feeling I can rely on him and my things are in best hands!!!
Once again, Thank you Chris for your professionalism.

See you soon Chris!

🎉💯🥳👌🏾
Google
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Great service. Really easy and convenient
Google
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Give Chris a pay rise! So helpful, knowledgeable and just a genuinely nice guy.
Google
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Great customer service from Chris. Thank you.
Google
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Chris was great resolved a issue I was having highly recommend.

Josh
Google
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Served by Paul today who was very helpful and very considerate great advise and help for a first time storage user 🙏🏼
Google
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Got in touch with Paul at the Portsmouth Road Surbiton store and he was extremely helpful in selecting the size of the storage. He showed us the storage units and guided us how to keep our stuff in it. Really appreciate all his help and quick booking.
Google
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I recently received assistance at Shurgard - Kingston for securing a locker, and the service was exceptional. I was assisted by Chris, he helped me and was incredibly friendly and professional. He patiently walked me through the process, answered all my questions, and made sure I understood everything clearly. His efficiency and willingness to help made the entire experience smooth and stress-free. I would highly recommend Shurgard, thanks to Chris for the excellent customer service I received!
Google
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Google
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Great service from Chris and the team.
Google
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Had to use Surbiton branch for admin as my closest was unmanned - what lovely young gents that served/helped me! Patient & helpful.
Chris has been an absolute gem! Really gone the extra mile.
My storage site is always spotlessly clean & access etc is a breeze.
There are deals to be had, storage generally not cheap, but I can 100% recommend Shurgard based on my personal experience
Google
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Great experience, all staff very professional and courteous, the unit was great and just what I needed - good size for price with good access. Great all round
Google
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Very good service in Surbiton branch. Mr Paul was very helpful and good manners.Other team too.
Thanks
Google
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Happy with excelkent service fron anu
Google
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Fantastic service and great storage facility. Highly recommend. Chris was amazing. Thank you.
Google
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Amazing service, extremely helpful and cheerful. Would definitely come again just to see Chris :)
Google
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Google
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So friendly and nice! Sorted so easily. Thankyou so much x
Google
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I have had great service from Paul & Chris helping me set up my storage. Also, the app is very easy use.
Google
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Great service! Chris helped a lot!
Decent company, clean and safe storage
Google
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Paul and Scott assisted me in renting the unit, all around very helpful and proffessional. Everything was set out and prepared on the first day and explained how to access the unit etc. Very pleased.
Google
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My only query is why each unit cannot have a switch on light?
Google
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I needed to reduce the size of my unit. I had excellent service from the Shurgard staff who not only gave me a new smaller unit immediately but one that was close to my existing one to make the move easier. The guys were polite, helpful (when I lost my car keys) and even brushed up my unit after I’d finished the swap. All round good result, smaller unit, lower cost, nice people to do business with. What’s not yo like? 😊
Google
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Super helpful team at Surbiton. Very clean units with easy access system. Highly recommended
Google
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Had a fantastic experience with Paul at the Shurguard Surbiton branch today. We came in looking to enquire about a storage unit and boxes, for a home renovation. Paul was very attentive and delivered exceptional customer service.
Google
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Went to book in person as needed some advice. Paul was the advisor and he was fantastic. He was attentative, gave us valuable info and recommended a good unit for the price and size we were after. Would definitely recommend him and Shurgard!
Google
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Very helpful and convenient!
Google
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So helpful and really lovely and understanding thank you!
Google
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The ‘Surbiton’ Shurgard’ team has always proved incredibly helpful, knowledgeable, friendly, kind and patient with me - an ‘oldie’ female customer who often needs additional assistance re. my two storage units ( using the app/losing keys/etc…)! Always professional - and always smiling!
Google
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Excellent service as always from the team at Shurgard Surbiton
Google
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We have been with Shurguard for many years. Never had any issues. Staff very very helpful. Would recommend them 100%
Google
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Google
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I am very happy with the service I received Paul was a professionalI who explained me all info I needed
Google
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Lee was helpful , explained the pricing, storage sizes and entry to building etc very well. All booked very efficiently.
Google
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Leigh assisted me with renting a unit. He was super polite, professional & incredibly helpful. There wasn’t any pressure to purchase a unit (although I did) and he went above and beyond to make things smooth as possible for me. Highly recommend using Shurgard Surbiton :)
Google
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