CUSTOMER REVIEWS

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(4.7) based on 521 reviews
Date
Platform
Rating
Feedback
Google
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Farid gave me all the info I asked for, and needed, in a very friendly and polite manner. A good call.
Google
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Amazing service! Rhianna was a totally sweetheart and really helpful with everything would 100% recommend.
Google
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Damon is amazing, very great service. He helped me a lot and made my stressful situation. THANK YOU!!!
Google
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Farid was very helpful and polite. He completing the initiation of the account promptly. Thanks Farid.
Google
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It was great. Super supportive staff. Damon in particular was great.
Google
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Very much appreciated his help regarding my unit. Nice conversation and very nice men. Thanks you so much for his help.
Google
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Tim was super helpful at explaining everything. Easy process and good value for money. Thanks!
Google
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Google
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Rhianna was so helpful and friendly, it made what could have been a stressful morning go like clockwork! Thank you!
Google
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Damon helped me from day one (when I was very stressed and moving everything!).
Couldn’t have been more helpful.
He gave me all the information and answered all my (sometimes stupid) questions with respect and ease.

Be warned when you book to check if your storage has stairs, Damon helped me know this for when I book next time.

Thanks again, great experience! Thanks for your help Damon!
Google
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After a couple of years of great prices and a seamless experience, I went down today to take inventory and some measurements as I'm closing my storage space. Damon and Rihanna at reception were absolute legends. I was a little frazzled, but they were so patient, helpful and very friendly. Moving is a nightmare in general but they've made my day with their sunny attitude.
Google
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Great service from Farid
Google
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Farid had a good customer care and services showed me around and very polite
Google
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FARID well done 100% satisfied service highly recommended
Google
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Damon was just amazing!!!
Google
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Thank you Farid for the assistance. Very helpful and thorough!
Google
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Farid was very helpful - much au
Google
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Farid was an excellent Assistant manager. The advice and help was exceptional. He took the time to help to set up the new app and also gave relevant information.
Service with the smile. It was great to meet your manager and have such an easy , smooth experience
Google
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Amazing assistannce by damon
Google
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Nice service ! Thank you Rianna !
Google
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Friendly and knowledgable staff member
Google
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Very easy and incredible service provided by Shurgard Southwark and Damon. Good prices offered compared to other places as well. Would come back again.
Google
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1st experience getting a storage unit, the staff (Farid) was helpful and patient
Google
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Farid is great! Really helpful and friendly!
Google
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A big thanks to Farid for his support today. Very kind, welcoming and informative.
Google
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Fairies was Very professional and thorough
Google
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Great service, thanks Ashley
Google
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Met Ashley. Great guy; very helpful.
Google
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Ashley , was really help full and very happy with service.
Google
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Google
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Very smooth process to book and vacate the storage unit at Shurgard. Many thanks Farid for all your help - you did an excellent job in explaining the process and getting the booking finalised as well as making the exit process as swift and easy as possible!
Google
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Very friendly and efficient service from Farid, and reasonable prices compared to other storage facilities. They have had a couple of issues with the after-hours gate and a power outage recently, so if you are planning to visit during unmanned hours, maybe call ahead to check whether you can access the facility, especially if you need something in there to meet a deadline like I did
Google
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Great customer service - will recommend
Google
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Thanks Farid. Very helpful!
Google
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Great customer service from Farid at the Southwark branch
Google
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Good customer service farid
Google
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Google
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Shurgard is close to my house and property is safe. However, I had some issues confirming my identity online but Farid was very helpful and kind, he sorted it out for me.
Google
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Farid
Google
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Ashley gave me incredible service at Shurguard. Hewas very clear and helpful, so I would highly recommend him from a customer service perspective. I am also impressed with the facility—they have convenient hours for when you can bring items into your storage unit (6am-11pm!) and I have found the phone app which unlocks all the doors to be seamless.
Google
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Ashley was amazing, was not short of being helpful. Need more Ashley's in the world
Google
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Farid was very helpful and courteous at guiding me thru the process.
Google
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best service in the world
Google
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From my initial enquiry to seeing & taking the unit, every single member of staff I dealt with was courteous, friendly, professional & helpful. Farid at Southwark branch is the only person whose name I recall but I must have spoken to 10 people & they all went out of their way to help me. I cannot fault the service I received & when they found me such a reasonably priced unit I felt no need to go elsewhere. Would highly recommend!
Google
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I rented an unit for a about three months. Good experience and good customer service.
Google
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Farid the Assitant Manager was excellent and efficient. He helped me with the app qiuck and easy. He made everything so effortless. Brilliant. Thanks you Farid.
Google
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Farid was super friendly and helpful!
Google
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Google
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Google
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Farid was very helpful, swapped my unit with out fuss and showed me how to use the app properly