CUSTOMER REVIEWS

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(4.7) based on 122 reviews
Date
Platform
Rating
Feedback
Google
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Good intro from Adil on the services and the facility.
Google
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Google
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Google
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Google
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Michelle, Alex, and Hannah King’s Cross were exceptionally helpful and made the process very smooth.
Google
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Excellent services from Tony, Hamdi and Reon
Google
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Great and helpful service and clean storage room. Thank you Hamdi for helping us throughout the entire process!!
Google
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Great! Tony was helpful.
Google
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Very good the chaps here are helpful.Rohan Tony and Chikezie. Thank you
Google
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This is an ideal and affordable self-store location in central London. I have been a tenant here for 8 years and wouldn’t think of going anywhere else. The property – just north of King’s Cross – offers a spacious interior loading bay (no worries re rain or parking wardens) with super-size lift for big items (furniture, workout equipment, frankly you could even fit a small car in here) together with a quick-access staircase to all floors when you want to drop-off or retrieve smaller possessions only. The premises – always clean – have been further spruced up since Shurgard took over in 2021, complete with extended hours and passcodes for early morning or evening entry. Most importantly, this is a company who believes in old-fashioned customer service and makes itself available for queries ranging from payment options to packing solutions to re-dimensioning options should you outgrow (or find you underutilize) your current locker. Rohan, Tony, Josh, Kapil and Annette (who staff the front desk which also doubles as a store for boxes, tape and bubble wrap) are most congenial while UK national manager Karen stepped in to assist with an bespoke term-of-tenancy request I had. The diversity of my “neighbors” (as in the folks renting units close to mine) – from students and small business owners to expatriates, travelers and folks in the midst of house or relationship moves – is its own testimony to the versatility (indeed, personality) of the place. In short, this is one of four storage units I maintain around the world and it is my favorite – you can’t go wrong by selecting a superb location with a solid team of professionals should you live in Central London and want high-end security together with hassle-free access to your belongings.
Google
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**Have not moved out yet** Super easy move in process, good price for medium term storage.
Google
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Annette was lovely, helpful, great service
Thank you
Google
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Safiya and James were amazing!
Google
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James definetly needs a pay rise. He was extremely helpful and very kind.
Google
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Google
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Andrew and Kemi was very professional thank you for your services you are amazing give them a pay rise wonderful people
Google
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Amazing service by Safiya! Full explanation and great service… thank you!!
Google
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Great and very quick service. Rohan and Safiya have been super helpful!
Google
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Andrew was very helpful and efficient! Thanks a lot!
Google
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Andrew was very helpful and efficient!
Google
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Google
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Rohan and Safia made my move super convenient, they were friendly and helpful!
Google
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Rohan & Safiya have been very in choosing me a storage space and also showing me around the building when I visited last week.
Google
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Rohan goes above and beyond to be helpful. Proper 5-star human being
Google
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Spectacular team of Rohan and James fixed all issues immediately
Google
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Rohan and James always deliver great service
Google
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Rohan and James are superb!
Google
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Google
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Good service and friendly receptionist who's name was Rohan
Google
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Amazing experience, my stuff is safe and sound. Rohan was very understanding, professional and helpful, thank you 😊
Google
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Dealt with a gentle called Roland, very helpful and kind
Google
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Rohan who was at the front desk today was very welcoming. He gave us the information we needed without hesitation. A pleasant experience.
Google
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Amazing service, and thank you Rohan for being very helpful and lovely!
Google
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Google
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Rohan made moving in here super swift and easy 👍🏽
Google
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Rohan was really welcoming and really helpful. Thank you Rohan!
Google
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Came to the store today. Rohan was really happy to help and made it a very good experience. Hopefully we'll be using our unit for a long time to come
Google
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Safiya was very helpful and efficient and took my booking even though it was just after closing time.
Google
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Rohan was incredibly helpful. He helped me pick a storage solution and also helped out buying the lock. Cheers !
Google
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Amazing service from safiya!
Google
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Rohan and James were both very helpful
Google
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Thanks Rohan, excellent service!
Google
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Google
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Great service. Big thanks to Rahul for being friendly and very helpful
Google
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We rented a unit in Kings Cross Shurgard. It was really easy to setup, we took a look at the place and it was clean and dry and warm. There was always plenty of trolleys to move material and park etc.
James & Rohan were always helpful when at the locker and made check out extremely easy!

I will definitely rent there again if I am in the area!

Thanks guys!
Google
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Good place Rohan friendly and welcoming
Google
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Google
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Staff was friendly. Thank you Rohan
Google
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Rohan did an excellent job today he is a credit to the company
Google
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Super helpful, Rohan gave excellent customer service!