Language
Country
Shurgard Forest Hill customer reviews
CUSTOMER REVIEWS
Platform
Feedback
Google
Kayla is a legend and made our life easy. She was brilliant helping us set up last minute storage for our house move and generally making us feel comfortable and looked after.
Google
Google
Great facilities and very friendly/helpful staff. Kayla was excellent with helping out our family. Can’t thank her enough for going above and beyond, she is a credit to the company.
Google
I’ve been in Shurgard for a while and have few units since being there I’ve been dealing with manager Kayleh she is a great person and helps out when ever you need help
I’ve been other storage units in past I can say this is the best and management extremely helpful
I’ve been other storage units in past I can say this is the best and management extremely helpful
Google
Amazing help today from Kayla and Nic. Answered so many questions and put me at ease for a smooth move in. So kind and friendly, can’t recommend enough! Thank you
Google
Wonderful service from Kayla
Google
Kayla and Nic were a tremendous help. Super supportive and accommodating! Highly recommended
Google
Amazing customer service from Kayla and incredible prices - recommended
Google
Found my whole Shurgard experience exceptional!
Safe! Easy to use! Easy access. Damon & Kayla the team at the Forest Hill branch were super helpful & great service. Can thoroughly recommend!
Safe! Easy to use! Easy access. Damon & Kayla the team at the Forest Hill branch were super helpful & great service. Can thoroughly recommend!
Google
I received fantastic service from Rianna today! She went above and beyond to help me and was very attentive. What a credit to the Forest Hill Shurgard team!
Google
I had a fantastic experience today at the self-storage facility, thanks to Darren. From the moment I arrived, Darren was incredibly helpful and attentive. He assisted me every step of the way, from selecting the right storage unit to ensuring my belongings were safely and efficiently stored. Darren's professionalism and friendly attitude made the whole process stress-free and enjoyable. It's clear that he genuinely cares about his customers and takes pride in his work. I highly recommend this facility, and I want to give a special shout-out to Darren for his exceptional service!
Google
Kayla was super helpful when we had an issue with the code because of an issue with their previous customer. Really easy service! Thank you!
Google
It was a very smooth transition from one storage unit to the other on the same site. Semira from Putney , who was covering on that day, proofed to be very helpful in getting us a very good deal. Thank you very much for your assistance!
Google
Semira and Aidan are very helpful and deliver great customer service. A credit to the company. Well done
Google
Kayla was very helpful and kind!
Google
I walked in one day off the cuff and was greeted by a very friendly and efficient Kayla who instantly put me at ease (this is my first storage unit), and she guided me through the process and took the time to show me different sized units. If im totally honest, it’s rare that I feel so driven to leave a positive review (life is busy!) but on this occasion Kayla was just so helpful I felt I had to!
Google
First class, A1 customer service from the team at Forest Hill. Can’t recommend highly enough. I needed storage for several months, had never used storage facility before but everything was explained to me patiently (several times) from how to download the app and use access codes to renewing the contract, and then transferring to another unit to save some pennies. Extra special shout out to Aidan and Kayla who were always available and on hand with great advice, nothing was ever too much trouble. Outstanding customer service with kindness, a smile and a great sense of humour :-). Amazing
Google
This is the first time I'll be using a storage unit. I chose Shurgard and so far the service has been good. I spoke to Georgia over the phone. She was so helpful. When I arrived at the unit I spoke to Kayla. She was great. Thank you both for your good customer service and your patience.
Google
Excellent service. Kayla was super helpful with all of our queries.
Google
Greatest units this side of the mississippi river
Google
Kayla at Forest Hill was fantastic - friendly and efficient and super helpful making sure that everything was working for me and that I knew what I was doing! Thanks so much!
Google
Kayla and Aidan were both excellent in helping with a transfer of units. Kayla went above and beyond to advise on the best way I could get value for money from my units. She was patient and very knowledgeable. Aidan was also very helpful in sorting out a temporary technical hitch and supporting us with the move. It’s great to find such brilliant customer service - thank you!
Google
All the staff members I've met at this storage service were very helpful and friendly. They explained things clearly and provided all the help I needed. Excellent customer service!
Google
Great service and great storages
Ashley was amazing , he showed me the storage options and explained the whole smooth process
Highly recommended :)
Ashley was amazing , he showed me the storage options and explained the whole smooth process
Highly recommended :)
Google
Google
Really helpful! Great service sorted out needs immediately thanks!
Google
I used shurgard Forest Hill last monday 12th Feb 24. I was also served by Aidan on Friday 9th Feb to sort out two units. He was excellent very professional and extremely kind & helpful. He tried his best to save me money (as its quite expensive but still competitive!). It is such a pleasure to be served by a cool calm & collected indivdual even when i got slightly frazzled on the
Monday! Thank you Aidan for your kind assistance!🙂
Monday! Thank you Aidan for your kind assistance!🙂
Google
Semira & Aidan were the most helpful and nicest staff to deal with, so helpful and nice, truly grateful to receive such great service, thank you
Google
Semira has been very help full and show me how the apps work at Forest Hill thank you
Google
Showed around, and introduced to all the information by Aiden. He was keen to find the best space for us, and was really helpful.
Google
The service from the staff is excellent and they're always very helpful in answering any questions.
Google
Aiden was very helpful and the whole process was very straightforward. Thanks again.
Google
We reserved our storage with Aiden who was helpful and answered all our questions. We had a tour of the unit options and felt comfortable that our items will be stored securely. Would recommend!
Google
Great service! Darren was particularly helpful and honest.
Google
I’ve just moved here since last week since I’ve been here I can say it’s better than other units
Aidan was great his service for me to get both units was excellent
His interaction with me from start to end was 5*
I would definitely recommend this place
The security of this place is much better than other storage units in the area I’ve been to others but this one is the best out of all
Aiden was the best and it only took me 5 minutes to get the units
Aidan was great his service for me to get both units was excellent
His interaction with me from start to end was 5*
I would definitely recommend this place
The security of this place is much better than other storage units in the area I’ve been to others but this one is the best out of all
Aiden was the best and it only took me 5 minutes to get the units
Google
Made a reservation today by phone and spoke with Aiden, who was polite, friendly, funny and helpful. He saved me money (nowadays every penny counts) on my initial quotation and answered all my questions. I have yet to view the unit, as I currently live outside of London, but Aiden was kind enough to make an appointment for me to view prior to my moving date. Great customer experience!
Google
Staff are very helpful and knowledgeable. Site always clean and presentable, would recommend
Google
Google
Google
Very good facilities, staff helpful, polite and very welcoming.
Google
Excellent service! Extremely professional and super helpful. Vanessa did an amazing job at making us feel secure and well looked after. Thanks for all your help.
Google
Wonderful
Google
I just got home from visiting this facility and I have to say I was pleasantly surprised. The facility on its own is fantastic, but paired with the customer service agents there, it makes it an exception place. My customer service agent Vanessa was not only personable, but she answered all the questions I had and more importantly she did so honestly.
Google
Great help, great service, Ryan is the best
Google
So i met ryan on shurgard for my storage stuff he has provided me a very nice customer service.
Google
Great storage place very professional staff, vanessa and darren made me feel welcome and at ease. Everything was straightforward. Recommended
Google
Aidan was very helpful and made me feel calm. He also made sure I understood the rules.
Thank you Aidan and Semira
Thank you Aidan and Semira
Google
Ryan is very patient and helpful and polite stao
Google
Wyatt provided an excellent service.
Google
Darren was so much help. Showed me about and told me where everything is and showed me the exit too. Also answered all my questions couldn’t ask for a better customer service.
