CUSTOMER REVIEWS

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(4.9) based on 342 reviews
Date
Platform
Rating
Feedback
Google
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Clean and tidy site . Friendly staff
Google
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I needed a 50sq foot storage unit and tried all the local companies. They all promised they could price match with Shurgard however after sending the quote, they told me they couldn't get anywhere near the Shurgard quotes. I ended up going with Shurgard and the price is real.

First visit was just before closing time on a Thursday but this was no issue, the staff member showed me to the unit, showed me how everything works, answered questions, was very helpful.
Google
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Google
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Diane was very helpful and nice throughout
She helped me through the process and offered different options for my needs
Google
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My friend is using it ATM has he is moving house ATM, but it's ok l think maybe expensive not sure
Google
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Thank you Amy and Bec for helping me set my payments up for Shurgard! Have been very helpful
Google
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Google
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Went with my friend and the staff were very reassuring and friendly.
My friend was very happy with the service received.
I would recommend this storage company 🙂
Google
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Brilliant service! Bec was incredibly helpful!
Google
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Kate and all the team at Lok'Store Gillingham were fantastic. Very knowledgeable, understood my needs, and always friendly.

The self storage is organised very well, it's clean and in a great location. Everything was simple to use and I never worried about access or security.

Moving house is so stressful but genuinely it was (almost) fun using this self storage facility! I'm kind of going to miss running up there and stacking my boxes and furniture.
Google
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Amazing service from Bec thank you would definitely recommend Lok’nStore
Google
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Well located, easy to find, great staff members very cheerful, helpful and guiding, plenty of trolley always accessible, toilets excellently maintained, all round brilliant service
Opening hours are okay
Value for money is okay
Google
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Staff at this facility could not be more helpful. Showed me lots of storage options and changed sizes as my needs altered. Cannot recommend them highly enough and made a difficult move easier.
Google
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Google
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Great service, friendly and efficient
Google
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Lovely friendly staff brand new facility well kept. 5 stars.
Google
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Cost effective storage, quick and easy to set up.
Google
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Can’t complain with the service and price will use again
Google
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Google
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Lovely staff. Site clean, tidy and well organised. Prices reasonable. Would recommend.
Google
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Made the actual moving house day soooooo much easier
Google
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Rang a very lady called Mel, I wanted some storage and within 10 mins I had my unit with move in date at a very affordable price. Very professional, ould highly recommend.
I wanted storage, they arranged it.
What else do you want.
Google
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Good reasonable prices
Google
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Google
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Google
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Very quick and easy experience to get moved it. We were greeted by Mel, who was very friendly and made the process completely clear and understandable :)
Google
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Google
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Mel was great, explained everything thoroughly and made sure everything was up to standard and I was happy.

Would definitely recommend
Google
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Google
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Google
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Super clean and tidy and the staff were really friendly and helpful.
Google
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Great place. Lots of storage and really cheap on price. Mel is very helpful and friendly.
Google
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Google
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Google
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Great customer service, good prices, everything was sorted really quick would definitely recommend
Google
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Lovely and pleasant staff, very helpful and friendly. They always help answer any questions you have. Thumbs up all round. Great experience.
Google
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I vacated my storage locker this morning after 2 and a half years. I can't fault them. The staff were briliant and made everything so easy. They also offer great new joiner discounts. I'll be recommending them to everyone!!!
Keep up the great work guys. 10 out of 10!
Google
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The team at #LoknStoreGillingham are amazing! All of them went above and beyond to make sure we rented the correctly sized unit and were properly insured. Kind, friendly, and professional, the five members of Gillingham’s Lok’nStore team are an incredible asset to the corporation—and to anyone who needs short- or long-term storage. Oftentimes people need these places during sad times. (I know I’ve needed them in some awful situations.) At Lok’nStore Gillingham you’ll find a secure place for your worldly goods—plus a shoulder to lean on.
Google
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Brilliant service! Kate’s fantastic! All staff are fantastic!!! Thank you!
Google
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Lovely and friendly staff willing to go the extra mile with reassurance
Google
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Google
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Google
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Brilliant service from friendly staff very helpful at all times and I would definitely recommend. Well done and thank you.
Google
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Best storage with grate customer service the staff's are very friendly polite really nice people
Google
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Friendly staff and a great service! Never had any issues and would definitely recommend to anyone looking for storage options
Google
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Google
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Excellent storage and Best staff ever. We stored with them last month. Becca made everything smooth. They should hire more people like her in the Storage Industry. Prices are very affordable as well. Thank you !
Google
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Melanie was brilliant at helping with my queries, very friendly and knowledgeable
Google
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I used the locker space for 3 months as I was going out of the country!
From the setting up of the locker, all paperwork and till vacating it the service was excellent!
Neat clean and safe space!
Google
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Our first time using Lok’nStore and Kate was incredibly helpful and took the time to explain everything to us and was very professional throughout the whole process. Thank you for your great service!