CUSTOMER REVIEWS

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(5) based on 1018 reviews
Date
Platform
Rating
Feedback
Google
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Andy was very helpful, kind and thorough. He explained and gave great insights to how best we could store our products. Will definitely come back and do business with them.
Google
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Fantastic customer service! Very helpful and informative. I would definitely recommend.
Google
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All very easy and professional.
Google
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Getting set up with a storage unit online was such a quick and simple process! It took all of 5 minutes. Excellent website, follow up emails and instructions etc. We ended up not needing the unit but when I spoke to Jacob (Assistant Manager at the Salford Quays unit) he was super lovely and professional when it came to canceling the booking and refunding our payment. We were only a customer for 24hrs but the service from start to finish in that time was flawless. Should we end up needing to rent a unit again in the future we will 100% be going back to Shurgard.
Google
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Very nice gentleman lovely service from Andy
Google
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The only reason I’m giving 5 stars is because of Andy. His professionalism this morning was outstanding—he went above and beyond to make things happen for me today after two stressful weeks of trying to sort this out. Andy truly understands how to get things done. Thank you, Andy! I’m grateful to have had you at the office to help with my rental.
Google
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Google
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5* service Jacob and Andrew are both amazing!
Google
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Jacab and Andrew was amazing ! thank you guys !
Google
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Absolutely amazing service! Very helpful team and lovely prices as well.
Google
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Perfect
Google
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Excellent
Google
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Jake was an an amazing advisor he explained everything so well and reassured me the experience is easy and made me feel at ease even though I’ve been quite stressed about moving houses , and I will definitely extend my stay if needed only because of how amazing the service was! THANK YOU so much Jake !
Google
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Been so easy to use the storage locker and Jake has been an absolute angel helping me out! Only needed it for a month so the price is really good for it and everythings been very straighforward
Google
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Super easy and cheap storage with the loveliest staff, thank you so much!
Google
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Google
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they are very helpful stuff specially Mr. Jake. The storage have very high safety and security as well so clean.
Google
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Fantastic service.
Friendly staff and a great vibe.
Google
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Jacob was really helpful in helping me set up a storage. Thank you
Google
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Jacob was amazing and made the whole process very easy! Humza.
Google
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Jake was very helpful today , Very professional. Place is very clean and price is fantastic.
Google
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I had a fantastic experience with Andy from Shutgard in Salford, Manchester. He was incredibly helpful, taking the time to explain everything clearly and making sure I understood all my options. His knowledge and professionalism were outstanding, and he went above and beyond to help me sort out my issue efficiently. I truly appreciate his patience and excellent customer service. Highly recommend!
Google
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Jake helped us to occupy our storage unit in no more than 15 minutes. Would recommend
Google
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Jacob was fantastic over the phone and in person, answered all our questions happily and professionally. Moving in was a breeze, the unit was nice and clean, no water or any damage. So far a great experience and a steal of a price. Thanks Jacob!
Google
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Staff were friendly, storage unit was ideal and would happily use again!
Google
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perfect nice service
Google
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Jake and Andrew couldn’t be more friendly and helpfull, excelent
Google
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Awesome service. Very professional and easy to deal with from start to finish. The team is a credit to the business. Would highly recommend to anyone seeking storage!
Google
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nice place, nice staff, nice service, and reasonable price
Google
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Great facilities. Extremely helpful and friendly staff!
Google
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Excellent service
Google
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Google
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Amazing service! The team is so helpful and friendly from the first phone call to explain the process to showing me to my locker. Highly recommend it to anyone looking for storage units in Manchester!
Google
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Great service by taking the time to answer questions and ensuring I understood the t&c’s, billing etc.
Google
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Very friendly staff. Explained the process of opening and closing the account really well. Always helpful when at the site
Google
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Best spot in Manchester and Jakob made that happen with his help.
Google
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Jacob was class - really helpful in checking in for the unit and completing paperwork.
Google
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Super service! Jake is super professional and so nice and efficient.
Google
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Jake and the whole team are great nice and easy process. I left today but if I ever need to store again in Manchester it will definitely be at the Salford branch
Google
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Nice and clean facilities with friendly and helpful staff
Google
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Charges are nominal.i paid around £54 for 5 weeks of storage. Very smooth process and hassle free. Andrew has been very kind and helpful as I lefty keys back in India as well.
Google
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Only used it for a short period of time but the whole process from getting the unit to moving my stuff in and out was seamless.

Staff at Salford branch are all very helpful and friendly. Would definitely recommend.
Google
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I been used this storage for 2 years, Not complaining about it, and the team always helps and professional, especially Andrew.
Google
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Google
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I’ll went in to the place and I wasn’t even a customer. I was waiting on a friend to help unload and lovely people and they were very hospitable.
Google
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Google
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Google
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Great service great comminication, would highly recommend, thank you to Jake keep up the good work
Google
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Google
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