CUSTOMER REVIEWS

  • true
  • true
  • true
  • true
  • "half"
(4.6) based on 199 reviews
Date
Platform
Rating
Feedback
Google
  • true
  • true
  • true
  • true
  • true
Elizabeth service was awesome
Google
  • true
  • true
  • true
  • true
  • true
Came in and Chyna was very helpful and warm welcoming and got me sorted very quickly with a storage unit
Google
  • true
  • true
  • true
  • true
  • true
Excellent service, neat units and offordable price. Chyna & Elizabeth at the reception were very kind & helpful and thanks for their great support! Definitely recommend!
Google
  • true
  • true
  • true
  • true
  • true
I am extremely happy with the services I have received here . Ceili has been amazing , very professional and helpful and great customer service and overall has made my experience here fantastic.
Google
  • true
  • true
  • true
  • true
  • true
Very happy friendly service
Google
  • true
  • true
  • true
  • true
  • true
Very happy with the service I received after speaking to Elizabeth. I think the young ladies name was China/Chyna that helped me and I was beyond thankful!
Google
  • true
  • true
  • true
  • true
  • true
Visited the branch to seek storage for in a few months. Was met with ceili chyna and Elizabeth they were all very helpful and a cheerful bunch. Would totally 100% recommend had an amazing experience!!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Nice place, the staff is very friendly, helpful and welcoming which makes the whole experience / process a lot better. I can only recommend LoknStore, if you're looking for storage units.
Google
  • true
  • true
  • true
  • true
  • true
Good storage for personal usage
Google
  • true
  • true
  • true
  • true
  • true
Chyna was amazing in assisting us with our new storage unit, made the process easy and simple. Elizabeth was a great help on her first day too. Definitely would recommend!
Google
  • true
  • true
  • true
  • true
  • true
Shyna was great and very helpful very good customer service. Definitely would recommend this place. 👍🏾👍🏾
Google
  • true
  • true
  • true
  • true
  • true
Staff very helpful Nic & Ceili & efficent.
Google
  • true
  • true
  • true
  • true
  • true
Good storage place.Easy parking.After having some issues with storage allocation the manager and Chyna was very helpful and fix the problem.I recommend Shurgard storage.
Google
  • true
  • true
  • true
  • true
  • true
The staff are so helpful and attentive. The place was very easy to find and navigate. I'm especially happy with Chyna for her explaining in detail the necessary things to know and what to expect from the company. The staff clearly make the place more welcoming with their smiles.
Google
  • true
  • true
  • true
  • true
  • true
Fantastic service. Henri from Shurgard was very helpful
Google
  • true
  • true
  • true
  • true
  • true
As an office tenant with Shurgard I am very pleased with our office and especially with the staff Ceili, Chyna, Hawa & Alex. Always very helpful and if we have any issues they deal with it straightaway 👍🏼
Google
  • true
  • true
  • true
  • true
  • true
Fantastic place , amazing staff , I was looking for storage and the staff were really helpful and found the most ideal storage for my needs. Very competitive prices. Highly recommend and special thanks to Kayleigh, Chyna, Hawa and Alex as they all went out of their way to make sure everythjng was stress free. If your looking for storage units LocknStore is the best place in Luton.
Google
  • true
  • true
  • true
  • true
  • true
I just want to say I was treated with the upmost respect by the young lady at the desk at the Luton Lok”n”store self storage her name was cali-lea what a very helpful person in every way so much so one of my sons has had to some of his furniture into store so I’ve told him about Lok”n”store and to see cali-lea. Which he has a storage unit there as from today and is very happy with the service. 🙏👍👍
Google
  • true
  • true
  • true
  • true
  • true
What a great professional service provided by friendly and knowledgeable staff in a well run facility. Both Alex and Ceili-Lea have been really helpful and their support has been very much appreciated!
Google
  • true
  • true
  • true
  • true
  • true
Excellent customer service. Well kept storage units at affordable prices. Upon removing my things one of the staff Hawa was very helpful and friendly. Best in Luton!
Google
  • true
  • true
  • true
  • true
  • true
I don't normally leave reviews, but I had to leave a 5-star review for Ceili-Lea. She was exceptional. Brilliant customer service, friendly, and I would highly recommend her. Ceili-Lea was very helpful throughout the onboarding process and made it easy to join.
Google
  • true
  • true
  • true
  • true
  • true
Great services, friendly staff. I highly recommend it!
Google
  • true
  • true
  • true
  • true
  • true
I recently visited the Luton branch and thankfully dealt with a lovely young lady called Kayleigh, she was an absolute delight to deal with. Although I did give over false details to avoid further continuous calls, she made searching for storage seem effortless, when I do require storage I will 100% be heading to this branch
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Nice central location with friendly staff.
Google
  • true
  • true
  • true
  • true
  • true
Staff very friendly and helpful
Google
  • true
  • true
  • true
  • true
  • true
Great service from June and Alex at the Luton Lok&Store. Lovely people with great customer service. Highly recommended.
Google
  • true
  • true
  • true
  • true
  • true
Best service till now , good price by Alex
Google
  • true
  • true
  • true
  • true
  • true
Great price
Google
  • true
  • true
  • true
  • true
  • true
Very happy with service. My belongings was well looked after and safe.Lovely staff and manager. Will definitely use again in the future
Google
  • true
  • true
  • true
  • true
  • true
Hawa met above And beyond. I left my key in the lock at my unit and she noticed it and pulled out the key and returned it to me on my next visit.
Google
  • true
  • true
  • true
  • true
  • true
June is very professional and Alex was just brilliant and confident at her job.
Google
  • true
  • true
  • true
  • true
  • true
The experience with Alex was a 5 star experience. Very pleasurable and nice woman. definitely will come back. Inshallah :)))
Google
  • true
  • true
  • true
  • true
  • true
Good central location.
Great service, the people helped me in every way they could
Google
  • true
  • true
  • true
  • true
  • true
nothing but great service since I started renting from the Luton store. Staff are so friendly and always greet you with manners and are happy to help.
Google
  • true
  • true
  • true
  • true
  • true
Very good customer service,friendly staff .providing all the information for customers needs..excellent .
Google
  • true
  • true
  • true
  • true
  • true
Excellent customer services by all members of the team, in particular Shyheim and Ceili
Google
  • true
  • true
  • true
  • true
  • true
Great service
Google
  • true
  • true
  • true
  • true
  • true
This is my second time coming back due to good service to store my stuff. Would be great if it's 24 hour but I can't complain since my things are safe for now. Shout out to Hawa for being kind to me.
Google
  • true
  • true
  • true
  • true
  • true
They were very clear on the terms of the storage rental. Very easy and helped me a lot. Shy's customer service is fantastic
Google
  • true
  • true
  • true
  • true
  • true
Super useful when I was moving houses, help staff as well, shout out to Hawa and Ceili
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Really good staff and professional a big thank you to Shy
Google
  • true
  • true
  • true
  • true
  • true
Fabiules very helpful staff recommend for all it's lovely place and parking including spaces are good
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
I can honestly say the service i have received has been top notch !! All the staff is amazing but in particular Shyhein and Ceili have been so professional and have always come up with the best solutions for any problems or equires that I've had. Will be recommending to my friends and family :)
Google
  • true
  • true
  • true
  • true
  • true
Thank you so much to Hawa and Ceili for the best service. You girls are the best!!! I am so happy I found you ❤️
Google
  • true
  • true
  • true
  • true
  • true
Never used a storage facility before, but spoke to Chris and talked me through the whole process, completely put my mind at rest. Good facility and good prices, definitely recommend
Google
  • true
  • true
  • true
  • true
  • true
Chris was great, friendly, professional. Arranging storage was easy. The staff dropping me emails with updates on my application. Pricing good. Polite, helpful staff always an asset.