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See what customers say about Shurgard

Our customers give us great reviews about our units, our prices and our customer service. But don't just take our word for it, read below what our customers say
Please enter a postcode or location

See what customers say about Shurgard

Our customers give us great reviews about our units, our prices and our customer service. But don't just take our word for it, read below what our customers say
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CUSTOMER REVIEWS

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(4.8) based on 20947 reviews
Date
Platform
Rating
Feedback
Google
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Terry was really helpful. Explained everything really well. I was very satisfied with the information and service provided.
Google
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Shan has been excellent in setting up a storage unit for me. Well recommended
Google
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Wonderful staff and friendly very helpful with any questions I asked thank you Charlie
Google
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Rianna gave excellent service today much appreciated!!
Google
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Incredibly friendly front staff - had a good laugh! Rest is OK too - no minimum commitment, and gets the job done.
Google
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Manager Aziz was very helpful
Google
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Google
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Very quick process to get my unit arranged , shown how to use the app and all my questions answered. Very happy with the price and overall service from Catia - thanks.
Google
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Semira has been very helpful in very stressful moving day very professional and Unit clean and thank you
Google
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professional approach, prompt decisions, knowledge of the business. great service
Google
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Well happy! Both Souf and Patrice are brilliant! 😊
Google
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Well happy! Both Souf and Patrice are brilliant! 😊
Google
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What a lovely team very helpful. Would recommend
Google
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What a lovely team very helpful. Would recommend
Google
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Big thanks to Ryan for setting me up. Smooth and straightforward
Google
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I found Kieran and Chris at the Shurgard Wokingham store extremely friendly and courteous on my arrival, they were professional and efficient as they understood quickly my requirements and as a professional Project Manager I will not only use Shurgard again, but will recommend Shurgard to collegues and friends; Chris and Kieran are excellent ambassadors for Shurgard!
Thank you Kieran and Chris!!
Google
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I cannot stress enough how helpful and friendly the staff at Shurgard Norbury are! From reserving the storage over the phone to dealing with the Lady in person at the Norbury site- the staff were so helpful, informative and down to earth! The site itself is clean and easily accessible. Moving is so stressful, so a massive thanks to Shurgard for making at least one part of it smooth sailing! 😊
Google
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Good and nice friendly staff, jack and Shona
Google
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Very happy with the service received by Mandy.Very professional 👍
Google
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Great job by Chris thanks
Google
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The facilities are really good and secure. Jack and Shona are a good team. Patient and friendly. Good energy.
Google
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I had a fantastic experience with Shurgard! The staff was incredibly helpful and supportive throughout the whole process. They answered all my questions, provided clear guidance, and went out of their way to make everything easy. The facility itself is clean, secure, and well-organized, which gave me peace of mind knowing my belongings were safe. I highly recommend Shurgard to anyone needing storage space—they make the whole experience stress-free!
Google
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We arrived at Shurestorage Surbiton as two lost souls, never used the storage before.
And then Paul stepped in, all info we needed + trip to see actual storage.
We signed contracts on the spot and next day when unloading was finished got thumbs up from same man, all in les than 24h.
Only thing l would like to suggest to the management- maybe consider weekly rent, then we can really say you are thinking about your costumers,
Google
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Very friendly and helpful staff. Went to great pains to show me how to download and use the Shurgard app. Was impressed by how simple and efficient the whole procedure was.
Google
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Good service. Good Company. Thank you for Annette and her college. The whole process was very easy and I found a warehouse I was happy with
Google
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Google
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Ryan was excellent. Thank you
Google
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(Translated by Google) Semira great advice

(Original)
Semira great Advice
Google
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Top service by Ryan!
Fast and efficient, I wan in and out in less than 15 minutes.
Google
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My return visit to Shurguard was again a satisfactory one and Annette was an immense help. She was also a very pleasant person to deal with. Thank you all around.🙏🏻🙏🏻🙏🏻
Google
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Best Self Storage and excellent service from the company as well as the staff in the store Great Satisfaction to from the company .Great work by the staff AB And Dhruv . Will always recommend to the friends and family .Whenever we need them .
Google
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Will only use the storage because of the best service and team at ruislip store office . Special Thumbs up to AB and Dhruv For the excellent service any customer can get.
Google
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Aziz the store manager was very helpful at the sign up process. Explained how the App and facility works. Look forward to using this facility.
Google
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Fantastic service. Always easier speaking to someone and getting their opinion
Google
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Semira was friendly and helpful! Fantastic service
Google
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The staff especially Semira is always willing to help. The place is kept clean and tidy.
Google
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Drove passed here after shopping and just happen to remember it when I needed storage. Chris was very welcoming and told us straight away about the cheap prices and after no time at all, we had a space big enough to store what I needed. He was very professional and easy to sign up with. Would highly recommend if you are looking to store things but don't need a shipping container.
Google
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Ryan was a big help!
Many thanks.
Google
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Google
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The customer service at the Romford branch has been great from Shona and Jack
Google
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Google
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Rohan was extremely helped setting up ! Thank you!
Google
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SHAN WAS SUPER FRIENDLY AND A PLEASURE TO MEET
Google
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Best storage I've used so far, process and access it straight forward. Staff is amazing and very helpful with any problems.
Google
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Very easy to use, really helpful and friendly staff.
Google
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Google
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I want to extend my heartfelt thanks to Ryan and Khalid at SHURGARD for their exceptional assistance in helping me adjust my storage needs. Both Ryan and Khalid went above and beyond to ensure everything was arranged smoothly and efficiently. Their professionalism, attention to detail, and willingness to go the extra mile made the whole process incredibly easy and stress-free. I’m truly grateful for their support and highly recommend SHURGARD, thanks to the dedicated efforts of team members like Ryan and Khalid. Thank you once again!
Google
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Well planned facility with an app to promote security and ease of access
Google
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Great thanks to Rohan, Jammal, & Boris for their phenomenal service!
Google
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Great Service, lovely person, clean building thank you

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Member of Federation of European Self Storage Associations Member of Self Storage Association UK Investor in People Silver EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets
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