Customer reviews on self-storage at Shurgard

Our customers give us great reviews about our units, our prices and our customer service. But don't just take our word for it, read below what our customers say

CUSTOMER REVIEWS

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(4.8) based on 21563 reviews

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Debra Martin 09-02-2025

Google

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Mark was very helpful very professional and great advice on my storage needs

casey billingsley 09-02-2025

Google

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Came to shurgard city airport to inquire about a 100sq foot unit as I am moving an need extra space I was greeted by a guy called mark who helped from find the right space for an affordable price an also showed me the merchandise they have there I will definitely be going back

Aditya Sahai 09-02-2025

Google

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Ryan was a life saver! Would highly recommend

Raza Jaffrey 09-02-2025

Google

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Nadia was excellent and very helpful, highly recommended. Thanks!

Marek B 09-02-2025

Google

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Mandy and Shan were extremely helpful and efficient. Once you figure out the app it's all quite straight forward!

Karin Sime 09-02-2025

Google

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I popped into your unit at City Airport a couple of days ago as needed to get a quote for a storage unit. I was greeted and welcomed by a lovely guy named Mark.
He answered all my questioned, put my mind at rest knowing how secure the whole unit is. Will be coming back in a couple of weeks to book a unit.

William Clarke 09-02-2025

Google

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Ryan and Mark incredibly helpful, will use Shurgard Bow again. Thank you very much

Mehdi R. 08-02-2025

Google

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Wanted to look around to see how Shurgard is like, and the lady at the reception was very helpful in showing me around and what the process is for joining, access to the unit, and access to the app

Laura Mazzone 08-02-2025

Google

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A big thank you to Matt for being so helpful.
He was brilliant and knowledgeable.
He helped us with all our questions and really supported us with our requirements.
I would highly recommend.

Adel Mohammad 08-02-2025

Google

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I was assisted by Palak and she was extremely helpful and patient .

Casey Corrall 08-02-2025

Google

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Brilliant customer service. Visited here recently as we are looking for a place to store whilst moving, was met by Mark who was very welcoming. He showed us around, was very knowledgeable and helpful. The place was exceptionally clean and great price. Will definitely be using this company.

Seokyoung Lee 08-02-2025

Google

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Ryan made my day! He helped me move my stuff and kindly explaining all the process. Love this service

Michelle Meads 08-02-2025

Google

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I visited the store today to enquire about storage as I'm downsizing my home soon and need to store some items for a short while. I was greeted with a friendly face and instantly felt welcome. Keely was very helpful explaining all the unit sizes and advising what would be best for me with the items I have to store. It was a pleasure to deal with her such lovely customer service.

courtney windham 08-02-2025

Google

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Mark windham great customer service at city airport.

Jodie Billingsley 08-02-2025

Google

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I popped into thr city store today to ask for prices on a storage unit the staff member mark was helpful knew what storage size I needed an the price service with a smile he made me feel at ease I will definitely coming back to city to store with them thanks mark your customer service skill was on point.

Dave Thomas 08-02-2025

Google

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Staff at shurgard were very helpful talked me through every thin helped me with my set up on line . And my unit is just what i needed all in all fantastic👍

GC1 08-02-2025

Google

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This 5 star is only for the Asian guy who was always helpful and friendly when he used to be in reception when they had reception and office .
Otherwise I would not even give 1 star to the customer service or anyone else in this company because they are always unprofessional and not helpful

Ruth Village 07-02-2025

Google

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Just would like to say a big thank you to Kayla for helping me throughout the whole process of getting my storage unit. Extremely professional and also personally helpful. Would completely recommend this company.

M S 07-02-2025

Google

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I cannot honestly speak highly enough about these premises.
All the staff are 100% attentive to my needs, Kayla in particular was super friendly and so welcoming, her attention to the details I needed addressing was just spot on… Thank You!!!

Nichola Harrow 07-02-2025

Google

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Polite friendly helpful kind 😊

Ben Harris 07-02-2025

Google

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Samira and Farid were amazing. Was so helpful from start to finish.

Adam Jeffery 07-02-2025

Google

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jamal and boris great customer sevrice !!

Daniela 07-02-2025

Google

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Helpful, friendly, thorough and knowledgeable staff.

Stephen Oliver 07-02-2025

Google

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Charlie was absolutely brilliant would recommend storing with shurgard and she is a great asset to the company

Hillary Ah-hing 07-02-2025

Google

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Farid’s service was excellent ! He really made my move to Shurgard smooth sailing and fast. No complaints, would recommend :)

mrso_2008 06-02-2025

Google

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Resolved queries quickly and efficiently.

Vidhyasagar Devarapalli 06-02-2025

Google

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Mohamed Harmal 06-02-2025

Google

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Nadia was amazing I will recommend Shurgard because outstanding service ´I will suggest they should train all staff like her

Adam Byles 06-02-2025

Google

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Easily accessible and customer service was always polite and helpful. Cheers

David Hampshire 06-02-2025

Google

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Had a slight issue with Google Maps sending me to the wrong once I was in reception, charlie could not be more helpful she provided me with a full tour of the building and was extremely detailed on how to store my items once inside the unit .

betty uzun 06-02-2025

Google

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Ayman
Very help and smiling 😊

DEA HING 06-02-2025

Google

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Semira has been excellent by provide me the way how the app work

Euan Beattie 05-02-2025

Google

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Clean facility and helpful staff - Mani was great to deal with

Lee Masters 05-02-2025

Google

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Easy to use competitive prices

Sayful Islam 05-02-2025

Google

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The colleague who dealt with my inquiry was amazing helpful and well mannered. His name was Khalid.

V 05-02-2025

Google

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Professional and outstanding service from staff at Wokingham reception when we dropped by to take a look and eventually decided to rent a storage unit, a pleasant customer visit indeed. The warehouse is well maintained and convenient for us to get stuff in and out using Shurgard apps. Upon completion of the contract, staff are polite and friendly to answer our questions so it is a hassle-free experience. We will use Shurgard again in future.

M.ABDUL SULEMAN 05-02-2025

Google

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Thank you Anu for the excellent service was pleasure talking to you

Md Musharaf Hussain 05-02-2025

Google

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Khalid gave good customer service.Thanks a lot

Eloise Stringer 05-02-2025

Google

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Benil was fab in talking us through everything

super S 05-02-2025

Google

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Great help from Anu today with regards to my unit , excellent service

Mikel Iglesias (Mikel Klein) 05-02-2025

Google

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PATRICE IS VERY GOOD PERSONS, HER HELP ME A LOT 😍😍

Ilaria Salvatori 04-02-2025

Google

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I had a great experience today with Ryan. He was very professional and took the time to answer all my questions. He showed me the storage space that had been allocated to me, and after speaking with him, I feel much more confident about storing my belongings here. Excellent service!

Manav Patel 04-02-2025

Google

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The team member named palak help and assisted in a very nice way.

Dhrumil patel 04-02-2025

Google

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Good Services. Good behaviour staff Mrs. PALAK.

Megan Fildes 04-02-2025

Google

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First time storage user- very very clean and secure. The guys are very friendly and welcoming. Would recommend.

Marc Gumbrell 04-02-2025

Google

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Shan is a diamond, very helpful positive attitude and really looks after your best interest. Genuinely highly recommend him at Greenford

Kora Klosinski 04-02-2025

Google

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Today i have come in needing storage for a house move. I was pleasantly surprised with the amazing attention and service i received from the store manager SHAN. He was very helpful, knowledgeable and a professional in his field. I am super happy with his support and service. The unit is clean and easy to get to. Using the app to enter the site is very convenient and secure. I would truly recommend SHAN and Shurgard to others who is in need of storage.

Eva Kocisova 04-02-2025

Google