Contract and payment

Signing a contract with Shurgard

• What documents do I need to provide to rent a unit?
  • For individual renter: a valid photo ID (ID card, driving licence or passport).
  • For business renter: evidence of link with the company (i.e.: business card) and a valid photo ID.
• Do I have to pay a deposit when renting a storage unit at Shurgard?
  No, you do not have to pay a deposit when renting a storage unit at Shurgard.
• What is the minimum rental period at Shurgard?

  You can rent your storage unit for as short as one week. Just inform the manager at your Shurgard location about your planned move out date when you sign your contract.

  As soon as the contract is signed you can store your belongings at Shurgard.

• Is there a maximum period for renting a storage unit?

  No, there is no maximum rental period. You can rent a storage unit for as short or as long as it suits you.

  If you wish to move out of your storage unit, just make sure to give us notice at least 15 days before the start of the following billing period .

• What rights and obligations do I have when I rent a unit?

  The rights and obligations of the lessee and renter are included in Shurgard’s General Terms & Conditions.

Paying the rent for your storage unit

• How do I pay?

  Shurgard offers three convenient ways to pay:

  • Direct debit: sign up in person at any Shurgard location and we will take care of the rest. We will automatically collect the payments for your monthly bills.
  • Pay at any Shurgard location in Germany: walk into any Shurgard facility and give the on-site manager your customer number and the location of the storage unit you rent. Then pay your bill using a credit or debit card.

  The first payment for renting a storage unit can only be paid using debit or credit card.

• What payment methods does Shurgard accept?

  We accept debit and credit cards (MasterCard and Visa).

• Does Shurgard charge an administration fee?

  Yes, Shurgard charges a one-time administration fee of € 20.

  You only need to pay this fee once. If you are a returning customer, you don’t have to pay the administration fee again.

• Are there any additional costs?
  • Lock: to properly secure the door to your storage unit, you will need a special lock. This ensures that you are the only one who has the key to your unit. You can purchase a new, sealed lock at any Shurgard location.
  • Insurance: to protect yourself and your belongings, you will need insurance for your stored items. You can insure your belongings conveniently and at an affordable price through a customised insurance policy with Marsh, which has been created specifically for Shurgard customers.
    See how insurance protects your belongings in storage
• Do I pay VAT when renting a storage unit at Shurgard?

  Shurgard’s private customers are exempt from VAT over the rental of their unit. There is a 19% VAT charge on other products such as moving boxes and packing materials.

Cancelling a contract

• What is the notice period of my rental contract?

  Notice must be received by us at least 15 days before the start of the following billing period .

• Do I have to rent the unit for a full month? Or can I cancel in the interim?

  If you want to rent for a shorter period, please let the manager at your Shurgard location know when you sign your contract.

• How do I cancel my contract?

  Notice must be given in writing – either by e-mail, post, or at your Shurgard location.

  The notice must contain your name, your unit number, your signature, and the date of cancellation.

  You must ensure that your notice is received by us at least 15 days before the start of the following billing period .

• After cancelling my contract, how do I deliver the unit?

  Please make sure your unit is empty and swept clean. You also need to make sure that you have removed the lock.

  If this is not the case, Shurgard retains the right to extend your rental contract.

• I have cancelled my rental contract, but rent has been deducted from my bank account. What should I do?

  It may be the case that we have deducted the rent for the coming period before or after you submitted your notice of cancellation.

  No further action is required on your part; any excess charges will be deducted from the final bill or credited to you separately.

  If you have any further questions, please feel free to contact us.

Other questions about contracts and administration at Shurgard

• How do I notify Shurgard of a change of address?

  You can inform us of a change in address by contacting the Shurgard location where you rent your unit.

• Who do I contact if I have a question about my contract, payment or change of address?

  If you have any other questions about your contract, renting your storage unit, cancelling your contract or any other administrative questions, then please contact us. We will be more than happy to help!