Reservation
Reserving a storage unit at Shurgard, how to modify or cancel reservation
Reservation
To rent storage at Shurgard you will need to find a unit on this website and then make a reservation.
A storage specialist will contact you asap and then, as soon as you have signed your contract, you can move your belongings into the storage unit.
On this page you can read the answers to a number of frequently asked questions about reserving a unit.
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What does a reservation mean?
When you reserve a storage unit online we guarantee
- the price applicable at the time of making the reservation
- any special offers
for 35 days from making the reservation (including the date of reservation).
You can always cancel your reservation free of charge. Call 0800 000 1319 and one of our storage specialists will be happy to help you.
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How do I reserve a storage unit?
You can reserve a storage unit on this website. Select a Shurgard location to see available units and prices. Then you can make a reservation.
You only need to enter your name, e-mail and telephone number to make a reservation. We never ask for a credit card.
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Do I have to pay when making a reservation?
No, reserving a unit is always free.
You will not be charged for making a reservation. We never ask for your credit card details and you only pay when you start using the storage unit.
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Can I change my mind after making a reservation?
Of course! You can always change the type or size of your storage unit or you can cancel your reservation for free.
Call 0800 000 1319 and one of our storage specialists will be happy to help you.
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Can I cancel my reservation?
Yes, you can. You are under no obligation when you make a reservation. You can always cancel your reservation for free.
Call 0800 000 1319 and one of our storage specialists will be happy to help you.
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What about the special offer when I reserve a unit?
We guarantee the price and any special offers for 35 days from the reservation (including the day the reservation was made).
Sign your contract within 35 days after making the reservation to benefit from the price and special offer.
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What are the following steps after making a reservation?
After reserving your storage unit, you will receive a confirmation e-mail of your reservation and all the details.
The manager at your Shurgard location will also call you to confirm your reservation and to answer any questions you may have.
Before moving your belongings into your unit, you need to sign a rental contract. You can visit the on-site manager during office hours to do this. It takes about 15 to 30 minutes to go through and sign the contract.
Please provide us with:
- For personal rental: a valid photo ID (ID card, passport or driving license).
- For business rental: evidence of the link with the company (e.g business card) and a valid photo ID.
- Your bank details to set up an automatic payment.
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