Security
Security measures at Shurgard, what to do when you lose your PIN code or key
Security
Your possessions are safe with us.
Below are the frequently asked questions about security at Shurgard.
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How do I lock my storage unit?
You use the specially designed secure cylinder lock to lock your storage unit.
You own the lock and the corresponding keys. This means you are the only person with access to your storage unit.
Read more about lock for your storage unit.
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Can I give other people access to my storage unit?
Yes, when you rent a storage unit at Shurgard you can also give other people access to your unit.
You decide who can access your unit and you give that person your access code and key.
The person who has entered into the rental contract remains responsible and liable, for example for damage to the premises or other people’s belongings.
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Does Shurgard monitor who is on the premises?
At Shurgard we always know who is in and on our premises.
We only give customers access to our premises using personal access codes. This means we can keep unauthorised persons out and we can ensure the safety and security of you and your belongings.
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I have lost the key to my storage unit. What should I do?
If you lose the key to your storage unit you should report it to the on-site manager of your Shurgard location.
As we don't keep a copy of your key, in consultation with you we can have the lock drilled open by a locksmith. The costs for this will be charged to you.
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I have forgotten my personal access code, what should I do?
If you have forgotten your access code you can request a new one from the on-site manager at your Shurgard location.
For security reasons, we only give the new code to the person who signed the rental contract.
This means that you can only get the new access code on presenting a valid photo ID.
