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See what customers say about Shurgard

Our customers give us great reviews about our units, our prices and our customer service. But don't just take our word for it, read below what our customers say
Please enter a postcode or location

See what customers say about Shurgard

Our customers give us great reviews about our units, our prices and our customer service. But don't just take our word for it, read below what our customers say
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Customer reviews

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(4.8) based on 3092 reviews
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Platform
Rating
Feedback
Google
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The customer service is great and really nice and self storage is really good but I wish if they can fix the app key so it works better it gets too much error ..... otherwise the place is good 👍
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Great experience with Shurgard! Needed to get extra storage room last minute and Anne-Marie provided excellent customer service—super quick, helpful, and professional. The entire process, from signing the contract to accessing the unit, was smooth and straightforward.
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Fast and easy setup
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I have never used personal storage before, didn’t know if I trusted it and if it would be a smart choice financially speaking. But Nicolai and Ann Marie from the Sydhavnen Unit were so mindful and informative that I signed the contract the same day, really happy with my unit and the service! 5 stars
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(Translated by Google) Really good service!

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Virkelig god service!
Google
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(Translated by Google) Sweet and nice people, good service, flexible and helpful :)

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Søde og rare mennesker, god service, fleksible og hjælpsomme :)
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God service by patrick d
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(Translated by Google) Good service by Patrick D

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God service af Patrick D
Google
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(Translated by Google) Got really good service here. Very impressed.

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Har fået virkelig god service her. Meget imponeret.
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(Translated by Google) Everything went perfectly. Right from ordering to using the room. Easy and painless.
5 stars from here 😊

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Alt gik perfekt. Lige fra bestilling til brug af rummet. Nemt og smertefrit.
5 stjerner herfra 😊
Google
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God service
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Fin service
Google
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(Translated by Google) After renting a room from Shurgard in Va,by for 10 years without comments of any kind, I am saying stop as I have closed my company. Why? - of course, because I want to enjoy the rest of my life free from accounts, VAT, etc., and I think it's fair since I'm 93 years old. I have been satisfied with the tenancy, a good place if you need storage space.

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Efter at have lejet et lokale hos Shurgard i Va,by gennem 10 år uden bemærkninger af nogen art, siger jeg stop da jeg har lukket mit firma. Hvorfor? - jo fordi jeg vil nyde resten af livet fri for regnskaber, moms o.s.v., og jeg synes det er rimeligt da jeg er 93 år. Jeg har været et 5-tal tilfreds med lejemålet, et godt sted hvis man har brug for lagerplads.
Google
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>> Exceptional Service from Anne-Marie and Nikolai

I am writing to express my sincere appreciation for the outstanding service provided by Anne-Marie and Nikolai at the reception of your self-storage facility. Their professionalism and dedication have made my experience not only seamless but also genuinely pleasant.

From the moment I arrived, Anne-Marie and Nikolai were attentive, knowledgeable, and remarkably supportive. They took the time to understand my needs and provided tailored solutions that made the storage process efficient and stress-free. Their patience in answering my questions and guiding me through the available options was particularly commendable.

Both staff members demonstrated an exceptional level of customer service that is often hard to come by. Their friendly demeanor and willingness to go above and beyond truly set them apart. I believe their efforts have significantly enhanced the overall experience at your facility.

Given their exemplary performance and the positive impact they have on customers, I strongly believe that Anne-Marie and Nikolai deserve recognition for their hard work, and I would advocate for a raise in their compensation. They are invaluable assets to your team.

Thank you for fostering such a supportive environment, and please extend my gratitude to Anne-Marie and Nikolai for their exceptional service.

Sincerely, Phil
Google
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(Translated by Google) Huge recommendation! Friendly and helpful
Good Service

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Kæmpe anbefaling! Venlige og hjælpsom
God Service
Google
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(Translated by Google) Good experience, we got a smaller room for cheaper money as they considered what we had to store instead of money. We were shown there all at once.
Good service.

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God oplevelse, vi fik et mindre rum til billigere penge da de gik op i hvad vi skulle opbevare istedet for penge. Vi fik vist der hele med det samme.
God service.
Google
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Super service!
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Good service and thorough explanations at the service counter
Google
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(Translated by Google) Great service, helped all the way through creation and everything went smoothly :)

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Fantastisk service, hjalp hele vejen igennem oprettelse og alt gik smurt :)
Google
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(Translated by Google) Really good service.

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Rigtig god service.
Google
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Top service, I use it for many years and can only highly recommended +++
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(Translated by Google) Super good servicing by Niclas🤩

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Super god servicering af Niclas🤩
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(Translated by Google) That's right, but it costs a little, but so you're also sure it's in order

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Det lige til men det koster lidt men så man også sikker på det er i orden
Google
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(Translated by Google) Really good service 😊

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Rigtig god service 😊
Google
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(Translated by Google) Nice and centrally located storage room. Good and friendly service, both ced creation and termination.

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Fint og centralt placeret lagerrum. God og venlig service, både ced oprettelse og opsigelse.
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(Translated by Google) I got good and immediate help :)

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Jeg fik god og øjeblikkelig hjælp :)
Google
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(Translated by Google) Cool experience from end to end. We were met at the reception and guided through the process for storage at Shurgard Østerbro. Easy access to the area and not least the storage room - good, large transport trolleys and lift to the floors. Always willing, fast and service-minded staff. Come fresh!

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Fed oplevelse fra ende til anden. Vi blev mødt i receptionen og guided igennem processen for opbevaring hos Shurgard Østerbro. Nem adgang til området og ikke mindst opbevaringsrummet - gode, store transportvogne og elevator til etagerne. Altid villigt, hurtigt og serviceminded personale. Kom frisk!
Google
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God service.
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(Translated by Google) Fantastic service and advice

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Fantastisk service og rådgivning
Google
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Great customer service and good prices!
Google
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Super nice place and amazing treatment. Ane Marie was very kind and helpful. I recommend!
Google
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(Translated by Google) But and quickly

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Men og hurtigt
Google
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(Translated by Google) Super good experience all-around!

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Super god oplevelse all-around!
Google
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(Translated by Google) Super nice service - thanks for the help :-)

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Super fin betjening - tak for hjælpen :-)
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(Translated by Google) Super nice staff and fantastic facilities. I stored my stuff here for 3 months and the whole process has been smooth from start to finish. Marie is especially super helpful and sweet, she has made my whole experience 10x better. Super clean too!

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Mega søde personale og fantastiske faciliteter. Jeg opbevarede mine ting her i 3 måneder, og hele processen har været smooth fra start til slut. Marie er især mega hjælpsom og sød, hun har gjort hele min oplevelse 10x bedre. Mega rent også!
Google
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Really good service and flexible opening hours. Would recommend it anytime.
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Great service, great people! I’ve used their services since 2018

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Member of Federation of European Self Storage Associations Member of Self Storage Association UK Investor in People Silver EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets
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