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Shurgard Camberley customer reviews
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Google
**UPDATE** I have since been contacted by Shurgard. Kia the Manager of the West District called me to ask about the situation, after explaining Kia apologised and offered a resolution. Kia was very professional and understood my frustration. He said they were going to look at their training procedure and retrain the individuals involved. They are also arranging a refund for the payment taken for April. I am very happy that Shurgard & Kia took the time to to resolve my issue and make it right as that does not often happen. So I am impressed by that, thank you. Once again a happy customer.**
Will never use them again or recommend. Long story short, moved my items out on the 29th March apart from one item. Asked to extend for 10 days (as I was told by Shurgard I could do this) as one item left in there but later on that same day said I had managed to move that one item out. Took photos and removed the lock and retained. Emailed them the photos etc. Only find out that they have taken my £250 payment for April on the 2nd of April. I rang the branch and was told "I can assure you there is no way you are getting a refund", I also was told I could not escalate this issue and that there had been a change in the polices on the 22nd March PLUS I was also told "No client was emailed about this". Spoke to head office and was also told "No refund was to be given". So now I am out of pocket of £250!!! Paying for an empty storage unit. Feel very frustrated and like I have been robbed of my money...Never again will I use this unethical company!!!
Will never use them again or recommend. Long story short, moved my items out on the 29th March apart from one item. Asked to extend for 10 days (as I was told by Shurgard I could do this) as one item left in there but later on that same day said I had managed to move that one item out. Took photos and removed the lock and retained. Emailed them the photos etc. Only find out that they have taken my £250 payment for April on the 2nd of April. I rang the branch and was told "I can assure you there is no way you are getting a refund", I also was told I could not escalate this issue and that there had been a change in the polices on the 22nd March PLUS I was also told "No client was emailed about this". Spoke to head office and was also told "No refund was to be given". So now I am out of pocket of £250!!! Paying for an empty storage unit. Feel very frustrated and like I have been robbed of my money...Never again will I use this unethical company!!!
Google
Thanks to Richard for answering all my questions over the phone.
He gave me all of the information I needed.
And now I've rented a storage unit.
He gave me all of the information I needed.
And now I've rented a storage unit.
Google
Easy and quick to book space and great service from Richard re: booking queries - thank you!
Google
Google
Excellent service from Richard. I had a lot of questions and he was able to answer them all. Courteous and helpful.
Google
Richard and his colleague have been amazing. Having to make multiple move in changes and explaining the whole process fully from start to end, the team have been great.
Would highly recommend them and would definitely be back if I need a storage unit in the future!
Would highly recommend them and would definitely be back if I need a storage unit in the future!
Google
Very helpful service and easy to use facility, especially like the App for entry.
Google
Really great service. Very helpful particularly Richard when I needed to get a bigger unit and when the time came to lave. Many thanks.
Google
Very informative friendly explained everything in detail. Thank you Kiernan
Google
Kieran was really helpful in getting me setup and really friendly. Made the whole process nice and easy for us
Google
I've just booked my unit with the help of Kieran at Shurgard Camberley.
He waited on the other end of the phone and helped as I managed very slowly to complete the boxes.
It's really straight forward,but Kieran
Still waited till I'd completely the task.
Very appreciative of all your help n efforts Kieran
Thank You.
He waited on the other end of the phone and helped as I managed very slowly to complete the boxes.
It's really straight forward,but Kieran
Still waited till I'd completely the task.
Very appreciative of all your help n efforts Kieran
Thank You.
Google
Fantastic experience at Shurgard Camberley. Helpful team and great facility!!
Google
The ease of access to your storage unit is great via the app
Google
Good service and price
Google
Very good service signing up for a storage locker cker
Google
Last minute hectic when moving house! Richard and Kieran been absolutely fantastic, finding the right storage size and been really helpful! The team is very good, they even showed how to use the service. Well done guys! Thank you so much for your call today and for your help!!
Google
The person I spoke on the phone, so it was very helpful and very pleasant person to do business with thank you
Google
Google
Google
Was very straightforward to get set up. Everything was explained to me clearly by Richard and he was happy to answer any questions I had. The units are easy to access and are a good price too.
Google
Really easy to book. Both Richard and Kieran sorted all the paperwork really quickly. Highly recommended.
Google
I had a unit in the first floor, access was was good, the site is secure. There are plenty of trolleys and parking. Would definitely use again if needed.
Google
Google
Richard was extremely helpful when I arrived to get in to my unit. Very clear instructions. Really good.
Google
Efficient, reassuring and patient staff.
Google
Thanks Richard. Excellent service.
Google
Great price, Super easy to sort out, and Richard and Shane were very friendly and helpful the whole time. The most enjoyable a self-storage experience could be.
Google
Google
Very friendly service and clear explanation of all the information- very helpful
Google
Great place, good staff.
Google
Happy with the service from Anu
Google
Excellent Customer service and great rates. Super unit. Would recommend and use again!
Google
I have been using the storage facility for a couple of months now and would highly recommend the service. I have had no issues and the staff have been super helpful.
Google
Happy, polite and always helpful!
Google
Google
Great customer service alot support very polite definitely a place I'd recommend for people to use just on the customer service alone thanks alot for all the help
Google
Shane needs a serious pay rise !!!
Wonderfully professional & knowledgeable. I would hire him in a heartbeat.
Wonderfully professional & knowledgeable. I would hire him in a heartbeat.
Google
Amazing customer service both over the phone and in person.
Google
Google
Popped and popped out as I put some stuff in storage. The on-duty staff member was helpful and friendly. Shurgard has been fuss free since I started using them. Highly recommended.
Google
Amazing service by Richard at Camberley branch. Thanks for showing us the different storage options available and helping us in making a decision in choosing the correct storage for us.
Google
Google
Absolutely top class service - have to shout Shane for being a superbly fast-working, friendly and helpful employee that had me fully booked and sorted out within a 15 minute call without any other faff from me.
Google
Google
Great service from Richard at the Camberley branch. Very friendly, accommodating and professional
Google
Recently opened up a storage account at your Camberley branch & Richard dealt with us, he was very helpful & professional , advising us so that we got the right size unit for our storage needs.
Would highly recommend anyone needing storage to go to Shurgard.
We have been customers on and off for a few years now and will always come back to Shurgard.
Would highly recommend anyone needing storage to go to Shurgard.
We have been customers on and off for a few years now and will always come back to Shurgard.
Google
Google
My Experience at shurgard Camberley was exceptional. Richard was amazing walking me through the quick process while showing me my options.
Google
Google
